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Shipping & Returns Shipping & Returns

*Standard Warranty* - All floor covering products are guaranteed to be free of defects in material and workmanship under normal conditions of usage, provided our recommended installation and maintenance instructions are followed. Any defective material will be replaced, if a claim is reported to us in writing, and if our examination shows that the product has failed under the terms of this Warranty. The maximum period of responsibility under this Warranty is one (1) year form date of original shipment. ***NOTE*** All mats should be placed on a clean dry floor or surface. Placing mats on flooring or surfaces that are not compeletly clean and dry could void the warranty.

*Returned Goods And Canceled Orders* - Every effort will be made to accommodate requests for returned merchandise or canceled orders.

*A restocking charge of up to 35% *will be enforced on *ALL *standard stock items returned and canceled orders.

*Special size, special run, special color, cut lengths, or custom made materials sales are FINAL and are not returnable. *

When return authorization is granted, merchandise must be returned to us freight Prepaid, and side marked with the assigned return authorization number. Merchandise must be packaged properly.

Authorizations to return merchandise are valid for thirty (30) days from receipt of Authorization code.


*Color Specifications_* - Product colors are described / reproduced on our website as accurately as possible. Colors represent average production runs and may vary in shade from time to time, depending upon dye lot and compound variation.

*Pricing* - Prices are subject to change without notice. When price changes are necessary, we will make every effort to provide advance notice, allowing reasonable time for customers to make their price adjustments.

*Payments * - All payments are to be made in full at time of ordering.

*Verbal Quotes* - All verbal quotes must be documented with an email and quotation number. No verbal quote will be valid without a quotation number, and email documentation.

*Shipping* - Total Mats is not responsible for items damaged during shipping, or incorrect shipping due to incorrect or incomplete shipping information. Total Mats reserves the right to ship products through it's desired carriers. Shipping cost will be added to invoice and is due at time of check out. If there are additional charges due, Total Mats will contact the buyer, all charges must be paid before items are shipped.
Many of our products are made to order. Please allow 3-10 business days for manufacturing before shipping.

*Damaged Items or Shortages* - Please inspect and count your items before signing shipment delivery slip. Do not accept delivery if the item is damaged. Damages or shortages should be documented on the delivery receipt and reported to Total Mats within 24 hours of arrival of product.

*Product Specifications* - Specification for all products are subject to change without notice. When such changes are made it is to improve product appearance design or performance.


*Ordering Instructions* - Note, when ordering items where Width and Length are to be specified, Width is the measurement from left to right as you approach the mat, And Lenght is the distance over which you travel (front to back).


*Product Stability* - Every effort has been made to accurately describe and define our products usage and appearance. Determination of the suitability of any product and any application contemplated by the Buyer is the sole responsibility of the Buyer. In the event of improper product selection by the Buyer, Total Mats makes no warranty or guarantee of results to be obtained since use and application by the Buyer are beyond our control. If in doubt of the stability of a particular product application, please contact Total Mats. We will not be liable for damages in excess of the purchase price of the product.

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Email us at sales@totalmats.com.

Call us at 888-733-3839

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